In order to take part in EarlsHelpDesk remote access computer services you will need acceptable remote connection software installed on your computer. You may already have software which can be used by EarlsHelpDesk or you may need to install a form of remote connection software which has been approved to be used by EarlsHelpDesk for the service you are requesting.
The remote connection software must allow keyboard and mouse input, and must also allow for a complete system reboot and reconnect when needed.
There's no need to pay a fortune. Some of the best remote connection programs available also have a free version that will work fine. Just be sure to remember the account and computer information that you use when you sign up. You will need to share this information with EarlsHelpDesk so it is recommended that you choose a password and/or computer access code which you do not otherwise use. Be sure that the main account password is long enough to provide a good level of security. EarlsHelpDesk recommends a password which is at least 16 characters long and uses a combination of both letters and numbers.
If you need help installing an approved remote connection program, I offer assistance with remote connection software installations for a minimal fee. Please click here or call me for current pricing.
The following remote connection software has been approved for use by EarlsHelpDesk. Other remote connection programs may be added here once tested for security and functionality. If you already have a form of remote control software installed and it is not listed here, we may still be able to use it. Please call to inquire further.
LogMeIn - If you do not already have remote connection software installed, please consider using LogMeIn. It has a nice user interface, can overcome most firewalls easily, and even the free version offers a number of great features.
Once you have acceptable remote connection software installed, read over the Remote Connection Services Agreement. If you accept the terms of the agreement, simply call to sign up for remote connection services from EarlsHelpDesk. The phone number is in the banner at the top of each page.
If you are needing per-issue assistance, showmypc.com offers free software which is suitable for many services including tutoring, general help, and also as an initial connection for virus or spyware removal. Be sure you have a help desk technician on the phone with you before running ShowMyPc.
